Cookie Policy
Lube Software Sdn. Bhd.
Effective Date: Upon creation of account
Last Updated: 27 January 2026
1. Introduction
This Cookie Policy explains how Lube Software Sdn. Bhd. (“Company,” “Lube,” “we,” “us,” or “our”) uses cookies and similar tracking technologies when you visit or use our website and services at https://lube.gg (the “Service”).
This policy provides you with information about what cookies are, what types of cookies we use, why we use them, and how you can manage your cookie preferences.
By using the Service, you consent to the use of strictly necessary cookies. For all other cookies, we will request your consent before placing them on your device.
2. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners information about how their site is being used.
Similar technologies we may use include:
| Technology | Description |
|---|---|
| Local Storage | Data stored in your browser that persists until explicitly deleted |
| Session Storage | Data stored in your browser that is cleared when the browser session ends |
| Pixels/Web Beacons | Small transparent images used to track user behavior and conversions |
| Scripts | Code that collects information about your interactions with the Service |
For the purposes of this policy, we refer to all these technologies collectively as “cookies.”
3. Types of Cookies
Cookies can be classified by their lifespan and by who sets them:
By Lifespan
| Type | Description |
|---|---|
| Session Cookies | Temporary cookies that are deleted when you close your browser |
| Persistent Cookies | Cookies that remain on your device for a set period or until you delete them |
By Source
| Type | Description |
|---|---|
| First-Party Cookies | Set by lube directly when you use our Service |
| Third-Party Cookies | Set by external services (e.g., analytics providers) operating on our Service |
4. Cookie Categories
We categorize cookies based on their purpose:
4.1 Strictly Necessary Cookies
These cookies are essential for the Service to function properly. They enable core functionality such as authentication, security, and session management. The Service cannot operate without these cookies, and they cannot be disabled.
Consent required: No
4.2 Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your language preferences or display settings. The Service can function without these cookies, but certain features may not work as intended.
Consent required: Yes
4.3 Analytics Cookies
These cookies help us understand how visitors interact with the Service by collecting and reporting information about usage patterns. This information helps us improve the Service. All data collected by analytics cookies is aggregated and anonymized where possible.
Consent required: Yes
5. Cookies We Use
5.1 First-Party Cookies (Set by lube)
| Cookie Name | Category | Purpose | Type | Expiration |
|---|---|---|---|---|
| lube_accessToken | Strictly Necessary | Stores your authentication access token to keep you logged in and authorize API requests | Persistent | Session / Short-term |
| lube_refreshToken | Strictly Necessary | Stores your refresh token to obtain new access tokens without requiring re-authentication | Persistent | Long-term (varies) |
| lube_userId | Strictly Necessary | Identifies your user account for session management and personalization | Persistent | Session |
| PARAGLIDE_LOCALE | Functional | Stores your preferred language/locale setting for the application interface | Persistent | 1 year |
5.2 Third-Party Cookies
Google Analytics
We use Google Analytics to understand how users interact with our Service. Google Analytics collects information about your device, browser, IP address (anonymized), and your interactions with the Service.
| Cookie Name | Purpose | Expiration |
|---|---|---|
| _ga | Distinguishes unique users by assigning a randomly generated number as a client identifier | 2 years |
| _ga_[ID] | Used to persist session state | 2 years |
| _gid | Distinguishes users | 24 hours |
| _gat | Throttles request rate to limit data collection on high-traffic sites | 1 minute |
| _gac_[ID] | Contains campaign-related information (if using Google Ads integration) | 90 days |
Provider: Google LLC
Privacy Policy: https://policies.google.com/privacy
Opt-out: https://tools.google.com/dlpage/gaoptout
Amplitude
We use Amplitude to analyze product usage and user behavior to improve our Service.
| Cookie Name | Purpose | Expiration |
|---|---|---|
| amp_[ID] | Stores a unique user identifier for analytics tracking | 1 year |
| AMP_unsent | Stores unsent analytics events for retry | Persistent |
| amplitude_id_[ID] | Stores device and session information | 10 years |
| amplitude_cookie_test | Tests whether cookies are enabled | Session |
Provider: Amplitude, Inc.
Privacy Policy: https://amplitude.com/privacy
Microsoft Clarity
We use Microsoft Clarity to understand how users interact with our Service through session recordings and heatmaps. Clarity does not collect personal information and masks sensitive content.
| Cookie Name | Purpose | Expiration |
|---|---|---|
| _clck | Persists the Clarity user ID and preferences | 1 year |
| _clsk | Connects multiple page views by a user into a single Clarity session recording | 1 day |
| CLID | Identifies the first-time Clarity saw this user on any site using Clarity | 1 year |
| ANONCHK | Indicates whether MUID is transferred to ANID (used for advertising) | 10 minutes |
| MR | Used to collect information for analytics purposes | 7 days |
| MUID | Identifies unique web browsers visiting Microsoft sites | 1 year |
| SM | Used in synchronizing the MUID across Microsoft domains | Session |
Provider: Microsoft Corporation
Privacy Policy: https://privacy.microsoft.com/privacystatement
Opt-out: https://choice.microsoft.com
6. How to Manage Cookies
6.1 Cookie Consent Banner
When you first visit our Service, you will be presented with a cookie consent banner that allows you to:
- Accept All Cookies: Enable all cookies, including analytics and functional cookies
- Reject Non-Essential Cookies: Only strictly necessary cookies will be used
- Customize Preferences: Choose which categories of cookies to allow
You can change your cookie preferences at any time by clicking the “Cookie Settings” link in the footer of our website.
6.2 Browser Settings
Most web browsers allow you to manage cookies through their settings. You can typically:
- View what cookies are stored on your device
- Delete all or specific cookies
- Block cookies from all or specific websites
- Block third-party cookies
- Clear all cookies when you close the browser
- Configure “Do Not Track” signals
Browser-specific instructions:
| Browser | Instructions |
|---|---|
| Google Chrome | Settings → Privacy and Security → Cookies and other site data |
| Mozilla Firefox | Settings → Privacy & Security → Cookies and Site Data |
| Safari | Preferences → Privacy → Manage Website Data |
| Microsoft Edge | Settings → Cookies and site permissions → Manage and delete cookies |
| Opera | Settings → Privacy & security → Cookies |
Note: Blocking or deleting cookies may affect the functionality of the Service. If you disable strictly necessary cookies, you may not be able to use certain features such as logging in.
6.3 Third-Party Opt-Out Tools
You can opt out of specific third-party analytics services:
| Service | Opt-Out Method |
|---|---|
| Google Analytics | Install the Google Analytics Opt-out Browser Add-on |
| Microsoft Clarity | Visit Microsoft Privacy Dashboard |
| Amplitude | Contact us to request opt-out from Amplitude tracking |
6.4 Do Not Track
Some browsers offer a “Do Not Track” (DNT) feature that sends a signal to websites you visit indicating that you do not wish to be tracked. Currently, there is no uniform standard for how websites should respond to DNT signals. We do not currently respond to DNT signals, but you can manage cookies using the other methods described in this policy.
7. Data Collection and Storage
7.1 Information Collected
Cookies and similar technologies may collect the following types of information:
- Device information (device type, operating system, browser type and version)
- IP address (may be anonymized)
- Pages visited and features used within the Service
- Time spent on pages
- Clicks, scrolls, and mouse movements
- Referring website or source
- Date and time of visits
- Language and locale preferences
7.2 Data Storage Location
Cookie data and analytics information may be transferred to and stored on servers located outside your country of residence, including in the United States. By using our Service and accepting non-essential cookies, you consent to this transfer.
7.3 Data Retention
Cookie data is retained for the periods specified in the cookie tables above. Analytics data is retained according to our third-party providers' retention policies and our own data retention practices as described in our Privacy Policy.
8. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons.
When we make changes, we will:
- Update the “Last Updated” date at the top of this policy
- Post the updated policy on our website
- For material changes, provide prominent notice or request your consent again where required
We encourage you to review this policy periodically to stay informed about how we use cookies.
9. Relationship to Other Policies
This Cookie Policy should be read in conjunction with our:
- Privacy Policy – Describes how we collect, use, and protect your personal information
- Terms of Service – Governs your use of the Service
10. Contact Us
If you have any questions about this Cookie Policy or our use of cookies, please contact us at:
© 2026 Lube Software Sdn. Bhd. All rights reserved.